Shipping

F.O.B. Santa Clara, California All Shipments ship ground, unless otherwise specified. Orders must be in by 3:00 p.m. for same day shipping.

Customer Alterations

DESTINY TOOL cannot be responsible for the performance of, or compliance of Specifications, nor can we accept, for return, any tool that has been altered in any way by our customers. This includes surface treatments, coatings, flats, tangs, markings, or any geometry alterations.

Product Warranty

We Guarantee our products will conform to the specifications listed on the customer’s blueprints, orders, and quotation requests. Dimensions, specifications, and tolerances not listed, will be furnished to the current Destiny Tool manufacturing standards. Our warranty is limited to the repair, replacement, or full credit for the tools found not to be within specifications, at our option.

Return policy

No merchandise can be returned without prior authorization. Credit will not be issued for merchandise returned without a return authorization number. All returns will be subject to a 15% restocking fee.

Specials

Orders for special tools, non - catalog or modified tools, are accepted on a no cancellation basis, and tools are not returnable. A confirming purchase order is required before any work begins on special tools. A 10% over or under shipment on a special is acceptable based on industry standards, unless no over shipment is stated at time of order.

Claims

Although goods are considered sold, and our responsibility ceases when delivery is made to the transportation company, in the event of goods being lost in transit, we will make every effort on behalf of customers to have lost goods found, or to have the transportation company make proper restitution for loss. Damage claims must be made against the carrier.

Errors

DESTINY TOOL cannot be held responsible for incorrect parts made with our products, due to mislabeling, or defect. We assume all tools used by our customers are inspected before use, and that first part inspection in customer’s plant is the rule. We will replace or credit tools in those situations.

Prices are subject to change without notice.